How can we help you?

Common Questions

• I am trying to register, but received a...

  Simply click the "Forgot Password" link on the sign-in page and a password reset email will be sent to you. If you feel that this message...

• How do I subscribe (or unsubscribe) to ...

  Once logged into your DubLi account, please proceed to the "Newsletter" page and click either the "Subscribe" or "Unsubscr...

• When will my purchase appear in my acco...

  Your purchase should reflect in your transaction history within 1-2 weeks of purchase in "pending" status. If the purchase does not appea...

• How long does it take for my Cash Back ...

  Once we have confirmed payment from the merchant to DubLi for the purchase, your purchase status will be updated accordingly and the funds made ava...

• How can I apply for the DubLi Prepaid D...

  The option to apply for the card will only appear for non-Indian customers with active VIP subscriptions and at least 25.00 (USD/AUD/EUR/GBP) in av...

• I sent a referral email to a prospectiv...

  Our marketing emails can sometimes be labeled as "promotional" or "spam" by certain mail providers. A best practice we've found...