How can we help you?

Common Questions

• How do I reset my password?

  If you know your password and are able to access your account, please visit the "Profile and Settings" page to change your password.If yo...

• What is the Customer Referral Program?

  The Refer-A-Friend program rewards our customers (up to $10 per referral!) for encouraging their friends and associates to save money with us. The ...

• What is the VIP Rewards Membership?

  The VIP Rewards membership is a paid subscription providing members-only savings and extra VIP Cash Back as well as flexible payment options.

• What is the refund policy for the VIP R...

  Dubli offers refunds if the request is submitted within 14 days of purchase (7 days for Korea and India). Please contact our Customer Support team ...

• How long does it take for my Basic / Pr...

  Basic and Premier Cash Back is made available based on the date the merchant confirms the purchase as eligible for Cash Back. Once the merchant has...

• How does the monthly loyalty reward work?

  For any calendar month in which a customer reaches a certain threshold (see below) of Basic/Premier Cash Back earned, a bonus will be paid into the...

• What is the SaveMate® Browser Extension?

  The SaveMate® Browser Extension is a useful and FREE browser add-on that enables users to visit and shop directly from their favorite store site wi...

• How do I shop with the SaveMate® Browse...

  When you see a coupon, deal or free shipping offer you like, simply click on the offer to activate Cash Back. The SaveMate® extension icon in your ...

• What withdrawal options do you support?

  We currently offer 3 withdrawal options, based on geographic location:PayTM - Indian customersPayPal - all other customersGlobal VIP Rewards Prepai...