Why didn't I earn a referral bonus?

Referral bonuses will not be paid if the correct link is not used. Also, if an account is upgraded to VIP via a voucher, then no upgrade bonus will be paid. Lastly, if a customer's VIP upgrade is to a monthly plan, no referral bonus will be paid. If you believe that you made a referral that should have generated a bonus and the customer had a qualifying event over 30 days ago, please contact our support team for assistance.

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